Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Mailing address
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Any other information you choose to provide

We also automatically collect certain information when you visit our website, such as:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and inquiries
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your data
• Contract: When processing is necessary for the performance of a contract
• Legal obligation: When we need to comply with legal requirements
• Legitimate interests: When processing is necessary for our legitimate business interests

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our website and conducting our business
• Payment processors to handle transactions
• Shipping companies to deliver your orders
• Legal authorities when required by law or to protect our rights

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Order information: 7 years for tax and accounting purposes
• Marketing consent: Until you withdraw consent
• Website analytics: Aggregated and anonymized data may be retained longer

6. Your Rights (GDPR)

If you are located in the EEA, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Google Ads and Advertising Policies

This website may use Google Ads and other advertising platforms. We comply with Google Ads policies for dietary supplements, which include:

• No medical claims: We do not claim that our products diagnose, treat, cure, or prevent any disease
• No guarantees: We do not guarantee specific results or outcomes
• Clear disclaimers: All product information includes appropriate disclaimers
• Geographic restrictions: Our advertising may be restricted in certain jurisdictions
• Compliance with local laws: We adhere to advertising regulations in Australia and other applicable jurisdictions

For more information about Google Ads policies, please visit Google Ads Policy Center.

12. Geographic Scope and Restrictions

This website and our services are primarily intended for users in Australia. However, we may accept orders from other countries subject to local regulations.

Australia: Our products comply with Australian Therapeutic Goods Administration (TGA) regulations for dietary supplements. Products are not registered medicines.

European Union: If you are located in the EU, our products comply with EU food supplement regulations. We respect GDPR requirements for EU residents.

Other Jurisdictions: Product availability and advertising may be restricted in certain countries. We reserve the right to refuse orders from jurisdictions where our products cannot be legally sold or advertised.

By using this website, you acknowledge that you are responsible for compliance with local laws and regulations in your jurisdiction.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Phakronxchran
250 Kelvin Grove Rd
Kelvin Grove QLD 4059
Australia

Email: info@phakronxchran.world
Email: contact@phakronxchran.world
Email: support@phakronxchran.world
Email: help@phakronxchran.world